Terms of Service
Overview
This website www.fasancoffee.com is operated by Fasan Coffee. Throughout the site, the terms "we", "us" and "our" refer to Fasan Coffee. Fasan Coffee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Subscription Policy
Fasan Coffee offers subscription services for certain products. By subscribing, you agree to pay the subscription fee indicated for the subscription plan you select on the website. Subscription plans and fees may change over time.
Subscription fees will be charged monthly to your provided payment method. Your subscription will continue month-to-month until cancelled.
We reserve the right to modify subscription fees or billing methods by notifying subscribers in advance. Your continued use of the subscription services after any fee or billing changes take effect constitutes your agreement to pay the modified amount.
Cancellation Policy
You may cancel your subscription at any time via your account settings or by contacting our customer support team. Cancellations take effect immediately. We do not provide refunds for any unused subscription time.
Product Delivery
We will make reasonable efforts to deliver subscription products and other orders according to the selected plan and destination's standard shipping timeframes. However, we are not liable for shipping delays caused by external factors out of our control.
In addition to subscription services, we sell coffee beans, ground coffee, coffee equipment and other products on our website. Some products are sold directly by Fasan Coffee while others are sold by third party sellers. For third party products, Fasan Coffee is not responsible for the quality, safety, or other attributes of those products. We provide third party products as a convenience to customers, but do not make any warranties or guarantees related to them.
Payment Failures
If we are unable to successfully charge your provided payment method, your subscription will be placed on hold until the issue is resolved. We reserve the right to cancel subscriptions after failed payment attempts.
Intellectual Property
All content on www.fasancoffee.com, including text, graphics, logos, icons, images, and software, is the property of Fasan Coffee and is protected by Hong Kong and international copyright laws. The compilation of all content on this site is the exclusive property of Fasan Coffee and protected by international copyright laws.
User-Generated Content
Users are not permitted to post or submit any content to www.fasancoffee.com. Any unauthorized content sent to Fasan Coffee will be deleted.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising from these Terms or relating to Fasan Coffee shall be brought exclusively in Hong Kong courts.
Changes to Terms
Fasan Coffee reserves the right to modify these Terms of Service at any time by posting the revised terms on this site. Your continued use of this site after changes are posted constitutes acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us at ask@fasancoffee.com.